Refunds & Digital Downloads
Effective November 13, 2026. This policy applies to downloadable products purchased directly from IntoChemistry.com. Contact hello@intochemistry.com and include your order number, item title, date, and a description of the issue. Please do not include payment-card numbers or passwords.
Delivery
Our store is designed to supply downloadable products electronically after payment confirmation, commonly through a WooCommerce order email and the customer’s account downloads. No physical package will ship unless a product listing expressly says otherwise. Access timing and any download limit or expiration should be shown in the product listing. If the download is missing, blocked, unreadable, or appears to be the wrong file, contact us for assistance.
When we provide a remedy
If you are charged twice for the same order, we will review the duplicate transaction and refund the unintended duplicate charge where confirmed. If you receive materially incorrect, corrupt, missing, or inaccessible files, or a product materially differs from its stated contents, contact us promptly. We will investigate and offer a working replacement, accessible alternative, or an appropriate refund when we cannot reasonably fix the problem. We also consider documented mistaken duplicate purchases and other exceptional circumstances on an individual basis.
Change of mind after access
Because downloadable goods can usually be copied or retained once accessed, a change of mind by itself does not ordinarily result in a refund after successful delivery where applicable law allows this policy. We do not waive mandatory consumer rights. If your jurisdiction provides cancellation, withdrawal, nonconformity, or other statutory remedies, those rights apply regardless of this paragraph. We do not assume that a purchaser has surrendered an applicable withdrawal right merely by reading these terms or receiving an immediate download.
How to request help or a refund
Send an email to hello@intochemistry.com with the order number, the product, and what went wrong. We recommend contacting us within 14 days of noticing a problem to help us investigate promptly; this recommendation does not shorten a legal deadline. We may ask for a screenshot or description of the error, never for your password or complete financial details. Refunds approved by us are returned to the original payment method where feasible; bank and payment-provider processing times vary.
After a refund
If a full refund cancels the purchase, the associated license to use that paid product ends except where applicable law provides otherwise. Do not redistribute or continue commercial use of refunded paid resources. We may revoke further account download permissions associated with the refunded order. Our privacy, legal compliance and record-retention practices still apply to the transaction.
Access security, updates and compatibility
Protect your account and download links. Do not post customer download URLs publicly. A purchased ZIP may contain PDFs, DOCX files, offline HTML tools, image assets, or instructions; the specific contents and requirements must be described before checkout. File availability and update entitlements depend on the listing and applicable law. For accessibility support, also see Accessibility & Chemistry Corrections.
Related: Terms of Sale · Personal-Use License · Contact.